Refund & Returns Policy

Welcome to Health Healing Festivals! We strive to provide exceptional experiences for all attendees and customers. This Refund & Returns Policy outlines your rights and our practices regarding refunds and returns for products, services, and event tickets purchased through HealthHealingFestivals.com (“we,” “us,” or “our”).

1. Tickets & Event Cancellations

a. General Ticket Refunds

  • All ticket purchases are final and non-refundable unless otherwise stated at the time of purchase.

  • Requests for refunds must be made in writing to pat@healthhealingfestivals.com.

  • In rare cases (e.g., event cancellation), refunds may be issued at our discretion.

b. Event Cancellation or Postponement

  • If an event is cancelled entirely, ticket holders will be offered:

    • A full refund within a specified timeframe; OR

    • Credit toward a future Health Healing Festival event.

  • If an event is postponed, tickets remain valid for the rescheduled date. Refunds may be offered if you are unable to attend the new date.

  • Refund timelines depend on payment provider processing times and may take up to 7–14 business days to complete.

2. Products & Merchandise

a. Eligibility for Return

  • Physical products (e.g., merchandise) may be returned within 14 days of delivery if they are:

    • Unopened;

    • Unused; AND

    • In original packaging.

b. Condition of Returned Items

  • Returned items must be in resaleable condition.

  • We reserve the right to refuse returns that are damaged, worn, or otherwise unacceptable.

c. Return Process

  1. Contact us at pat@healthhealingfestivals.com within 14 days of delivery.

  2. Include your order number and reason for return.

  3. We will issue return instructions and an RMA (Return Merchandise Authorization) if approved.

  4. Return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Refund Methods & Timelines

  • Refunds will be issued via the original method of payment.

  • Processing times vary by payment provider and can take up to 14 business days after we receive and inspect the returned item (if applicable).

  • You will receive a confirmation email when your refund is processed.

4. Exchanges

  • Exchanges for different sizes or products may be permitted if stock allows.

  • Items must be returned in original condition within the return period.

  • Contact pat@healthhealingfestivals.com with your request.

5. Non-Returnable Items

Certain items are not eligible for return or refund including:

  • Digital products or downloads.

  • Event tickets, passes, and entry credentials (unless event is cancelled or otherwise stated).

  • Gift cards or vouchers.

  • Items marked “Final Sale.”

6. Chargebacks

  • Initiating a chargeback without contacting us first may result in cancellation of your order and suspension of account privileges.

  • We may provide evidence of purchase and attempts to resolve your dispute before chargeback completion.

7. Changes to This Policy

We may update this Refund & Returns Policy occasionally. The latest version will always be posted on this page with an updated “Last Updated” date.

8. Contact Us

For all refund & return inquiries, please contact:

Email: pat@healthhealingfestivals.com
Website: https://healthhealingfestivals.com

Refund & Returns Policy

Welcome to Health Healing Festivals! We strive to provide exceptional experiences for all attendees and customers. This Refund & Returns Policy outlines your rights and our practices regarding refunds and returns for products, services, and event tickets purchased through HealthHealingFestivals.com (“we,” “us,” or “our”).

1. Tickets & Event Cancellations

a. General Ticket Refunds

  • All ticket purchases are final and non-refundable unless otherwise stated at the time of purchase.

  • Requests for refunds must be made in writing to pat@healthhealingfestivals.com.

  • In rare cases (e.g., event cancellation), refunds may be issued at our discretion.

b. Event Cancellation or Postponement

  • If an event is cancelled entirely, ticket holders will be offered:

    • A full refund within a specified timeframe; OR

    • Credit toward a future Health Healing Festival event.

  • If an event is postponed, tickets remain valid for the rescheduled date. Refunds may be offered if you are unable to attend the new date.

  • Refund timelines depend on payment provider processing times and may take up to 7–14 business days to complete.

2. Products & Merchandise

a. Eligibility for Return

  • Physical products (e.g., merchandise) may be returned within 14 days of delivery if they are:

    • Unopened;

    • Unused; AND

    • In original packaging.

b. Condition of Returned Items

  • Returned items must be in resaleable condition.

  • We reserve the right to refuse returns that are damaged, worn, or otherwise unacceptable.

c. Return Process

  1. Contact us at pat@healthhealingfestivals.com within 14 days of delivery.

  2. Include your order number and reason for return.

  3. We will issue return instructions and an RMA (Return Merchandise Authorization) if approved.

  4. Return shipping costs are the responsibility of the customer unless the return is due to our error.

3. Refund Methods & Timelines

  • Refunds will be issued via the original method of payment.

  • Processing times vary by payment provider and can take up to 14 business days after we receive and inspect the returned item (if applicable).

  • You will receive a confirmation email when your refund is processed.

4. Exchanges

  • Exchanges for different sizes or products may be permitted if stock allows.

  • Items must be returned in original condition within the return period.

  • Contact pat@healthhealingfestivals.com with your request.

5. Non-Returnable Items

Certain items are not eligible for return or refund including:

  • Digital products or downloads.

  • Event tickets, passes, and entry credentials (unless event is cancelled or otherwise stated).

  • Gift cards or vouchers.

  • Items marked “Final Sale.”

6. Chargebacks

  • Initiating a chargeback without contacting us first may result in cancellation of your order and suspension of account privileges.

  • We may provide evidence of purchase and attempts to resolve your dispute before chargeback completion.

7. Changes to This Policy

We may update this Refund & Returns Policy occasionally. The latest version will always be posted on this page with an updated “Last Updated” date.

8. Contact Us

For all refund & return inquiries, please contact:

Email: pat@healthhealingfestivals.com
Website: https://healthhealingfestivals.com

GDPR Privacy Policy

Last updated: 2/2/26

Health Healing Festivals (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the EU GDPR, where applicable.

This policy applies to visitors, customers, exhibitors, practitioners, volunteers, and anyone who interacts with https://healthhealingfestivals.com.

1. Who We Are

Business name: Health Healing Festivals
Website: https://healthhealingfestivals.com
Email: support@healthhealingfestivals.com

We act as the Data Controller for the personal data collected through this website.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, business name

  • Contact Data: Email address, phone number, postal address

  • Transaction Data: Ticket purchases, payments (processed securely via third-party providers)

  • Technical Data: IP address, browser type, device information, cookies

  • Marketing Preferences: Email subscription choices

  • Event Participation Data: Attendance details, exhibitor or practitioner applications

We do not knowingly collect data from children under 16 without parental consent.

3. How We Collect Your Data

Your data may be collected when you:

  • Purchase tickets or products

  • Register for events or newsletters

  • Contact us via forms or email

  • Apply as an exhibitor, practitioner, or volunteer

  • Browse our website (via cookies and analytics tools)

4. Legal Basis for Processing Your Data

Under GDPR, we only process personal data when we have a lawful basis, including:

  • Consent – when you opt in to marketing or newsletters

  • Contract – to fulfil ticket purchases or bookings

  • Legal Obligation – for accounting or regulatory requirements

  • Legitimate Interests – improving our services and communications (without overriding your rights)

5. How We Use Your Data

We use your personal data to:

  • Process ticket sales and event bookings

  • Communicate important event information

  • Respond to enquiries and support requests

  • Manage exhibitor and practitioner participation

  • Send marketing emails (only with consent)

  • Improve website functionality and user experience

6. Marketing Communications

You will only receive marketing emails from us if:

  • You have given explicit consent, or

  • You have previously purchased from us and have not opted out

You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

7. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties such as:

  • Payment processors

  • Ticketing platforms

  • Email marketing providers

  • Website hosting and analytics services

All third parties are GDPR-compliant and only process data on our instructions.

8. International Data Transfers

If any data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

9. Data Retention

We only retain personal data for as long as necessary:

  • Ticket and transaction data: up to 7 years (legal/accounting)

  • Marketing data: until consent is withdrawn

  • Enquiry data: up to 12 months

10. Your GDPR Rights

Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

🔗 https://ico.org.uk

11. Cookies

We use cookies to enhance your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings or our cookie banner.

A separate Cookie Policy may apply.

12. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Secure servers

  • Encrypted transactions

  • Limited access controls

Despite our best efforts, no online transmission is 100% secure.

13. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this policy or your personal data, please contact:

pat@healthhealingfestivals.com
https://healthhealingfestivals.com